There is no doubt that e-commerce is booming. In fact, online sales increase every year, and that is because online purchases can be made anywhere in the world via any smartphone.
Obviously, this situation also causes a greater number of competition, which is why it is essential, in addition to attracting customers to the digital store, to get them to complete the purchase process. One of the best measures to do this is to have a chatbot. In this way, if any user has any doubts, they can have immediate assistance, thus improving the chances of conversion.
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But what are the best chatbots for ecommerce? We’ll tell you about it in this article!
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Okay, but what is a chatbot?
A chatbot is basically a computer program that uses Artificial Intelligence (AI) to be able to understand human language and be able to follow a conversation in real time . Thus, it has the ability to answer the questions of your future customers.
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An example? Imagine that you have an online clothing store and a user is looking for certain shoes. Here, the chatbot could help you find them. The same would happen if you need help with sizes or any other issue.
As you can see, the result is none other than personalized customer support, fast and available 24 hours a day .
A while ago we published a post about chatbots and their advantages, very useful if you want to fill out the information in this article.
What are the best chatbots for ecommerce?
Now that you know what a chatbot is and how it works, it’s time you got to know the best chatbots for ecommerce. Of course, they are all easy to use without needing to be a computer expert.
Hello My Bot
One of the best chatbots on the market is Hello My Bot, which allows you to boost your conversational marketing with voicebots & chatbots.
This platform allows you to measure and analyze the impact of your voice bots and chatbots through its Hellomybot Analytics tool. This tool provides you with the most detailed information about the behavior of your users.
With Aivo, you can communicate with your customers by both messaging and voice. In addition, it is programmable in 50 different languages and thanks to AI it detects emoji, language errors or colloquialisms.
Its implementation is fast and the interface is very simple to operate, and you can include all the information you want without knowing about programming code. On the other hand, it also has an analytics system in order to know the performance of the chatbot and make any changes they make is missing.
Another of the most commonly used chatbots in online stores is Oct8ne, which stands out for providing visual customer support. In this way, the tool can be integrated into your store’s catalog and display images in real time to users to improve the resolution of doubts and optimize communication.
And, combining it with the service of an agent, it is possible to suggest other products to buyers, increasing sales of crosselling and upselling.
In addition, you have a free trial to test the app without obligation.
Zendesk couldn’t be missing from our list of best chatbots for ecommerce. This customer service tool has among its main features the speed of deployment and ease of use.
Although it has several plans and offers, like the rest of the programs you also have a period free trial so you can get to know it in depth and know if it fits the needs of your ecommerce store.
LiveBeep is a very comprehensive communication tool that not only includes the option of integrating a chatbot into your online store, but also other services, from email marketing to messaging in apps or video calls.
In addition to being able to help customers with their purchase transactions, it is possible to use video calls for more personalized attention or, if preferred, use external messaging channels such as Whatsapp, Facebook or Telegram.
LiveBeep also offers a trial period.
The Spanish company Bots Lovers is also on the list of the best chatbots for ecommerce and it has very useful software that will help you speed up your workload in the customer support and, of course, improve conversions and reduce the rate of abandoned carts.
In this sense, they create virtual voice or text assistants and adapt to the needs of each sector, designing specific applications for ecommerce, industry, real estate or hotels, among others.
If you’re looking for a chatbot that’s easy to use and integrate into your online store, Chatra is another possibility at your fingertips.
With this bot you can solve your customers’ questions, help them with their purchases and everything, improving your sales. The best thing? It has a completely free plan, although, as you would expect, many of the features are reserved for the payment option, such as integration with various programs (Slack, email…), the use of Facebook Messenger or the use of forms. However, it is perfectly useful to take the first steps and know if it’s the right option for your business.
Our latest recommendation is Virtual Spirits, a chatbot that will help you to optimize customer service and improve your sales.
This company has several plans ranging from $9 per month, in its most economical version, to $239 per month if you opt for the most complete one. On the other hand, they offer personalized services depending on the business, from special chatbots for ecommerce, to others aimed at university, financial services, health and travel, among others.
Virtual Spirits also has a free 30-day trial.
What did you think of our compilation of the best chatbots for ecommerce? We hope it helped you and, if you want to improve your online store, don’t hesitate to contact Clickage. We can help you create a website attractive and functional, designed to provide an optimal experience to your customers, manage your social networks, share quality content, or keep your corporate blog up to date.
Don’t hesitate, contact us and we’ll be by your side for whatever you need.